What is tele-secretariat?
Tele-secretariat is a regular secretarial service but without a physical presence in the office. SMEs and large companies outsource this service to our administration, so that they save on the costs of having an in-house secretary.
What does a tele-secretarial service include?
Telesecretarial services include:
- Reception and answering telephone calls in several languages.
- Message taking and communication of messages.
- Call forwarding service.
- Organisation of the agenda.
- Drafting of letters, minutes and other administrative documents.
- Mailing.
- Multilingual reception and support for your visitors in the event of meetings or presentations.
- Reception and storage of correspondence and parcels.
- Other administrative work: managing courier services, printing documents, scanning, etc.
Advantages of the tele-secretariat
Some of the advantages of a tele-secretariat over a traditional secretary:
- Saves costs. With the tele-secretarial service, you will save the costs involved in registering a person to carry out this work, having a physical space to house them, together with the appropriate ergonomic furniture, office material and the monthly registration and cost of communications (internet, telephone). In addition to everything that is involved in covering the possible sick leave of that person.
- Outsourcing of tasks. With a tele-secretariat you will not have to worry about who answers the calls or give your personal number. You can have a fixed telephone number, integrated into a switchboard where your calls are handled according to your instructions.
- Quality service. You save yourself a selection process, as we have already done it for you. Our staff has years of experience in attending and receiving calls, visits and giving you any kind of administrative support. They will keep you informed of everything you need and will follow the call protocol you set for them.
The tele-secretariat is one of the services we offer at Ibercenter for SMEs or large companies. It is a service that forms part of our Personalised Virtual Office Plan.
We hope you find this article useful. If you have any questions about our tele-secretariat service, we will be happy to answer them.
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