The additional services that define a premium office
Picture this: it’s Monday morning. You arrive at your office, the aroma of freshly brewed coffee fills the air, and your first important meeting of the day is about to start. The client arrives, is greeted with a professional smile at an impeccable reception and escorted to a meeting room where the projector is already set up and running. By mid-morning, a coffee break service appears as if by magic, with pastries, fruit, teas and juices to recharge the energy. Everything flows. You haven’t had to call a technician, or run to the cafeteria, or wrestle with an HDMI cable. Your only concern is the same as your client’s: closing the deal.
Does it sound like a corporate dream? Not at all. It sounds like a smart decision.
Welcome to the world of flexible workspaces that understand that an office is much more than a desk and chair. It’s an ecosystem designed for productivity, branding and, above all, to free up your most valuable resource: time.
In Madrid’s fast-paced business environment, where executives seek to project an image of success, multinational companies need to land with agility and entrepreneurs demand flexibility, the choice of a workspace has become a strategic decision. And in that decision, additional services are not a luxury; they are the silent engine that drives success.
Today we are not going to talk about office rentals. We’re going to talk about productivity ecosystems. About smart spaces that work for you, not the other way around. We’re going to talk about the hidden “superpowers” that transform a simple office or meeting room into a successful headquarters: additional services.
Dismantling the “all-inclusive”: what does it really mean?
The label “all-inclusive” is used with much glee in the flexible workspace sector. But what does this “all-inclusive” include? Wi-Fi and an ergonomic chair? That’s the minimum you’d expect!
A truly top-notch workspace goes much further. It anticipates your needs, solves problems before they arise and allows you to do one thing: focus on your business.
Think about it. If you’re a company director, the last thing you want to do is manage the purchase of coffee pods. If you represent a growing multinational, you can’t afford to let your managers’ first impression in Madrid be a technical problem. And if you are a creative entrepreneur, every minute you spend dealing with logistics is a minute you don’t spend creating, invoicing or connecting.
This is where additional services stop being an “extra” and become the core of the value proposition.
But what exactly are we talking about when we mention “additional services”? Let’s look at these superpowers one by one.
1. The director of first impressions: reception and call answering service
What is it?
Think of the front desk as your brand ambassador. It’s not just a person sitting at the front desk; it’s a professional team that manages the first impression anyone will have of your company. This includes:
- Greeting visitors: greeting your clients, partners or candidates with professional etiquette, announcing their arrival and making them feel welcome.
- Personalised telephone answering: answering calls on behalf of your company, following your instructions. They can screen calls, take messages or transfer them directly to your mobile.
- Correspondence management: Receive and look after your mail and parcels, notifying you of their arrival so that nothing gets lost.
Why is it crucial?
For a corporate executive, image is everything. Receiving an important client in an anonymous lobby, or worse, having to go downstairs yourself to meet them, dilutes the professionalism you work so hard to build. A managed reception projects solidity, reliability and success from second one. It’s the difference between saying “I’m in an office” and “this is my company’s headquarters”.
For a growing multinational company, this service is pure gold. It allows you to have an operational and professional presence in Madrid from day one, without the need to hire and train administrative staff. Calls are answered with the company name, creating a sense of a consolidated structure, even if the local team is still small. It is agility made service.
2. Productivity fuel: coffee break and event catering
What is it?
It’s the art of keeping teams and clients energised and in high spirits, without you having to lift a finger.
- Coffee Break: A service that prepares and serves coffee, tea, water, juices, and often pastries or snacks, during meeting breaks, training or simply during the day.
- Catering: A complete catering solution for longer events, from a breakfast meeting or networking brunch to a formal lunch with a client or a corporate cocktail party.
Why is this crucial?
Let’s face it: a three-hour meeting without coffee is torture. A full day’s training without an organised lunch is a logistical nightmare.
A creative entrepreneur knows that the best ideas emerge in relaxed environments. A good coffee encourages conversation and networking in the common areas, turning the workspace into a vibrant community. Not having to worry about this means more time to create and connect.
For a multinational company, catering is a business tool. Setting up a meeting with an important client and being able to offer them a quality lunch in a private room, without interruptions and without having to travel, elevates the experience to a premium level. It demonstrates attention to detail and respect for the client’s time. It also eliminates the stress of sourcing, comparing and coordinating external caterers, with the risk that goes with it.
3. The technological superhero: technical and audio-visual support
What is it?
It’s your life insurance against technological stage fright. It is the team of experts who make sure that the entire technological infrastructure works perfectly.
- On-site support: Immediate help if you can’t connect to the Wi-Fi network, if the printer doesn’t respond or if your computer has a problem.
- Audiovisual equipment: Guarantee that in meeting and event rooms, the projector, screen, sound system and video conferencing tools are up and running before you arrive. If something goes wrong, they fix it.
Why is it crucial?
Imagine you are about to present the project of the year to the board of your multinational company. You plug in your laptop and… The screen goes black. The projector doesn’t respond. Panic grips the room as you clumsily try to connect and disconnect cables. Confidence evaporates.
Now imagine the alternative: you enter the room; a technician has already checked that everything is working and asks if you need help connecting your equipment. The presentation flows, your message makes an impact, and success is one step closer.
For a freelancer or digital nomad, who relies on a flawless internet connection for video conferences with clients in Germany or France, having technical support that guarantees high-speed and stable connectivity is not a luxury, it is a necessity. A connection failure can mean the loss of a client.
4. The ace up your sleeve: computer rentals and additional equipment
What is it?
It is the ultimate expression of flexibility. It is the possibility of renting computer equipment (laptops, interactive screens) by the hour, day or month, directly from your business centre.
Why is it crucial?
This service is a lifesaver in many scenarios:
- For a multinational company: when setting up a new headquarters, it avoids a huge initial investment in the purchase of equipment for all staff. You can start with a base team and rent additional computers as the team grows, optimising cash flow.
- For an executive: perhaps a key member of your team is coming from out of town and hasn’t brought their laptop or simply needs a second screen for a complex task. Renting by the day solves the problem immediately.
- For a digital nomad: you can travel light. You may be coming to Madrid for a month-long project and don’t want to carry all your equipment. Renting a powerful laptop and a large screen allows you to work as comfortably as at home, but with the flexibility of not being tied to your hardware.
Key reasons to choose serviced offices
Now that you know what these services include, why are they so important when choosing a flexible office space, meeting room or training room?
1. Saving time and resources
Managing external suppliers, coordinating deliveries, hiring technicians… all that costs money, but above all: it costs focus. What if all that came included? At Ibercenter, for example, all this is already part of the package. You focus on your business, and we take care of the rest. Simple.
2. Professional image from minute one
When your clients arrive at an office where there is a reception that greets them by name, coffee is served, and the room is ready with the equipment running, the experience changes completely. You go from “small entrepreneur” to “company that takes care of every detail”.
3. Real flexibility and scalability
Many expanding companies are looking for space in Madrid without committing to large contracts or upfront investments. Having options such as on-demand catering, computers available only when you need them, or technical support without the need for outsourcing, gives you a huge operational advantage.
4. Reduced stress and logistical errors
Can you imagine organising a training session for 15 people and realising 30 minutes beforehand that there is no projector or that the coffee didn’t arrive? That kind of stress should not be part of the process. With comprehensive services, you minimise the margin for error.
The magic of “all-inclusive and additional services”: when the pieces fit together
Individually, these services are fantastic. But their real power lies in integration. When you choose a workspace that offers them in a coordinated way, you’re buying peace of mind. You’re outsourcing all the operational logistics so you can focus 100% on what makes you money: your business.
It’s not just about renting an office; it’s about hiring a successful ecosystem. It’s the difference between owning a car and having a chauffeur with a high-end car, always ready to go and with a full tank of gas.
In this scenario, business centres such as Ibercenter have perfected this “all-inclusive and additional services” model. They understand that a company’s needs go far beyond the square metre. With their headquarters strategically located in the financial heart of Azca, the vibrant centre of Gran Vía and the prestigious Salamanca district on Calle Velázquez, they offer not just a space, but a comprehensive solution adapted to different profiles.
In any of these locations, the promise is the same: an impeccable infrastructure backed by a set of additional services that work in perfect harmony.
Conclusion: your office is your best strategic ally
Next time you are looking for a flexible office or a room for meetings, training or events, don’t just ask for the price and the square metres. Ask about what you can’t see. Ask about reception service, catering options, technical support and equipment flexibility.
Because at the end of the day, the best office is not the biggest or the cheapest. It’s the one that works for you. The one that takes away your headaches, takes care of your brand image and provides you with the tools for you and your team to shine.
Choosing a space with additional services is not an expense; it is the smartest investment you will make in your company’s productivity, image and future. It’s a conscious decision to spend your time growing, while your workspace takes care of everything else.
